We allowed users back online to run Housecall at trendmicro for free so
they could get cleaned up and save some money. However, the resuspend
rate was so high, we quickly changed to offline cleanup only. It will
remain until we perfect our auto defense system.
Customers just want things to work. They don't care if they are infected.
It's amazing how many customers swear they aren't scanning or sending
email, and refuse to understand that their computer is capable of doing
things without them knowing.