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RE: Anyone heard of INOC-DBA?
From: "Wayne Gustavus (nanog)" <nanog () wgustavus com>
Date: Sat, 4 Feb 2006 11:55:43 -0500


To chime with my own experiences, the few times I have used the INOC-DBA
system for an Inter-provider issue have been quite successful.  The
results were much faster and much less frustrating that calling through
the 'front door' of the provider's NOC.  

And it is fair to say that the system only gains usefulness with wider
implementation among network providers and appropriate deployment of the
phones within the organization.  Within Verizon, I deployed the phones
with our IP-NOC (yes, we have *many* NOCs, but only 1 handles IP
issues), with our IP escalation team (TAC), and on my desk (footnote: my
desk recently moved and haven't gotten the inoc-dba phone back up on the
new net infrastructure).  

In light of recent purchases by VZ, if none of the above methods work,
just call Chris Morrow.  Just kidding Chris! :-)

- Wayne 

-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On 
Behalf Of Christopher L. Morrow
Sent: Friday, February 03, 2006 4:31 PM
To: Richard A Steenbergen
Cc: Sean Donelan; nanog () merit edu
Subject: Re: Anyone heard of INOC-DBA?




On Fri, 3 Feb 2006, Richard A Steenbergen wrote:

And then of course there is that whole "using the IP 
network to contact
someone about an IP network issue" thing that doesn't seem 
terribly well
thought out... Admittedly I haven't looked at the INOC-DBA 
stuff in a
while, there could have been some massive advancement that 
I'm not aware
of, but I suspect that the situation is still "more work 
needed". Existing
phone systems, call centers, and engineers with cellphones, 
seems to be a
much safer bet right now.

there is no one solution... to anything except 'life' 
(solution == death).
So, how about looking at it as a tool to use. You might have your
provider's $Person_for_Problem in your cell phone, use that 
if you can.
Use their Customer Service number or use their INOC number.... putting
down a project that does work because it's not the holy grail isn't
productive.




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