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Re: GoDaddy.com shuts down entire data center?
From: Greg Boehnlein <damin () nacs net>
Date: Mon, 16 Jan 2006 09:51:45 -0500 (EST)


On Mon, 16 Jan 2006, Martin Hannigan wrote:
 
Here's the story on the big outage. 

http://marc.perkel.com/index.html

Here's another recorded conversation. (Can you do this in NJ?)

http://marc.perkel.com/audio/godaddy2.mp3

The GoDaddy folks are well trained. Kudos. 

While I do believe that GoDaddy appears to have some sloppy policies and 
procedures, if you listen to both conversations, you will find that 
GoDaddy followed a procedure to deal with the issue, and the caller 
patently refused to follow it.

In my opinion, the caller is just grandstanding, most likely for dramatic 
effect. I counted over 15 different times when the staff at GoDaddy 
explained that he needed to follow a specific procedure outlined in an 
E-mail, and they offered to re-send it as many times as he needed and to 
whatever E-mail address he wanted.

During the conversation, the caller claims that the owner of the 
Datacenter is too busy trying to move domains to respond to the E-mail 
that would allow him to resolve the entire issue. If this is the case, 
then this is really poor priority management, and if what GoDaddy 
indicates in the call is true (Several warnings and notifications of 
pending suspension) then I have to wonder what nectartech management was 
thinking?

Furthermore, the caller identifies himself in his blog as a "professional 
asshole", and based on the recorded calls, I have to agree that he has 
earned his title.

-- 
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