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Re: GoDaddy.com shuts down entire data center?
From: Martin Hannigan <hannigan () world std com>
Date: Sat, 28 Jan 2006 10:44:17 -0500 (EST)





I'm not sure how on-topic this is/was, but considering long thread
and different opinions that were expressed before, I believe some
here may want to have additional information I recently read:
  http://www.emailbattles.com/archive/battles/phish_aacgebeeje_hc/

The article author talked to both nectartech and godaddy and
is also including copies of emails from nectartech side as to
their conversations with godaddy. The last one (on how domain
can be reactivated) you may find most interesting if you're not
otherwise familiar with godaddy's policies:
  http://www.trimmail.com/news/archive/extra/godaddy_v_nectartech/14012006/

The customer service aspects of it are less impressive. I originally
thought, based on information available at that time, that GoDaddy
did a decent, or even a good job, at "handling" the call. Today,
I think they did an OK job. Nothing exemplary, but definately not
bad from an operations perspective.

What is interesting is the concept of calling a rack, or a row, 
a "datacenter". It's becoming more commonplace for terms to
be exaggerated these days i.e. "datacenter".

Another interesting point is that GoDaddy charged a $199
reconnect fee. They punished the operator for the behavoir of their
customers. 

-M<


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