Juniper does this also.
On Fri, Apr 8, 2011 at 11:51 PM, John Palmer (NANOG Acct)
<nanog2 () adns net> wrote:
OK, its been a year since my Barracuda subscription expired. The unit still
stops some spam. I figured that I would go and see what they would do if I
tried to renew my subscription EXACTLY one year after it expired. Would
their renewal website say "Oh, you are at your anniversary date", and renew
me for a year?
No such luck: They want me to PAY FOR AN ENTIRE YEAR for which I did NOT
receive service and then for the current (upcoming year). Sorry - I don't
allow myself to be ripped off like that. Sorry Barracuda - you get no money
from me and I'll tell everyone I know about this policy of yours.
I posted an article about this unscrupulous practice on my blog last year at
My question is - does anyone have any suggestions for another e-mail
appliance like the Barracuda Spam Firewall that doesn't try to charge their
customers for time not used. I should be able to shut off the unit for a
year or whatever and simply renew from the point that I re-activate the unit
instead of having to pay for back-years that I didn't use.
Jeffrey Lyon, Leadership Team
jeffrey.lyon () blacklotus net | http://www.blacklotus.net
Black Lotus Communications - AS32421
First and Leading in DDoS Protection Solutions