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Re: Barracuda Networks is at it again: Any Suggestions as to an Alternative?
From: Nick Hilliard <nick () foobar org>
Date: Tue, 12 Apr 2011 12:31:08 +0100

On 09/04/2011 10:37, Bryan Irvine wrote:
As do some states with automotive registration. It's a quite normal practice.

If you're in a monopoly or near-monopoly position, you can get away with screwing over your customer base.

If you're in a competitive market, practices like support catch-up fees depend on a company's ability to trade on their customers' ignorance about what products are available in the market. Who knows, it may well work for this quarter or the next - but as a long term business proposition, it's quite corrosive to customer loyalty.

Nick


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