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Re: 365x24x7
From: Marshall Eubanks <tme () americafree tv>
Date: Fri, 15 Apr 2011 09:52:11 -0400

On Apr 15, 2011, at 9:37 AM, Greg Moore wrote:

When I did this years ago I found 5 was really a minimum so that I could cover weekends and then had extra coverage 
as needed during the week.

I did find it was good to swap out the graveyard shift every 6 months or so.   

When I worked with NASA and the Navy on remote locations that needed full time staffing, the rule of thumb was
5 people and 4 shifts was the absolute minimum, and the people had to be motivated enough to pull 12 hour shifts on a 
regular basis (i.e., this
was very bare bones). The 4th shift was needed during the weekends. 

Anything less, and you would have uncovered periods if, say, 2 people got sick simultaneously.


-----Original Message-----
From: harbor235
Sent: Friday, April 15, 2011 9:14 AM
To: NANOG list
Subject: 365x24x7

If I were going to provide a 365x24x7 NOC, how many teams of personnel do I
to fully cover operations? I assume minimally you need 3 teams to cover the
24 hr coverage, but there is off time and schedule rotation?

thoughts, experience?


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