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From: Dave CROCKER <dhc2 () dcrocker net>
Date: Fri, 15 Apr 2011 13:28:20 -0700
On 4/15/2011 6:14 AM, harbor235 wrote:
If I were going to provide a 365x24x7 NOC, how many teams of personnel do I
need to fully cover operations? I assume minimally you need 3 teams to cover
the required 24 hr coverage, but there is off time and schedule rotation?
What is the work distribution? Do you have stable patterns of more-vs-less
activity? If things are busy daytime and quiet nighttime, obviously you need
Variable scheduling of staff is often deemed more fair, but I think it makes
things less stable. People are constantly having to change their life.
A simple model has 3 teams over weekdays/nights, leaving you with weekends,
holidays and vacations.
I was a part-time operator during college. Full-timer shifts were 3 people;
maybe 2 for graveyard.
There were 3-5 of us covering things for that added time. But, then, the major
operations were purely daytime, during the week. Graveyard shift was quiet
enough that we surreptitiously bought a cot...