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Re: HIJACKED: -- WTF? Does anybody care?
From: Jason Baugher <jason () thebaughers com>
Date: Sat, 02 Apr 2011 18:09:22 -0500

I may regret wading into this one....

Regarding posting from a Gmail account, I'm also posting from a non-work account, for two reasons. One, our company policy is to tag an annoying legal disclaimer onto every outbound message, and two, I don't want anything I say on this list to come back on the company I work for. I'm not authorized to speak for them, so I won't.

When it comes to abuse complaints, we investigate and act to protect our customers and our network when we determine that abuse is indeed happening. Only after we deal with the immediate threat do we contact our customer to let them know. Although there are cases of intentional abuse, the majority of the time the customer has no idea what we're talking about. They have to get their tech people or an outside support company to look into the problem, and then they call us back when they have it fixed. Sometimes we work directly with their tech people to help them identify the source.

We would NEVER "out" the customer to the public, even if we felt the abuse was intentional. My CEO and our lawyers would blow a gasket if we were to potentially libel a customer. There have been plenty of times when I was every bit as frustrated as some of the people on this list, but to start naming names without proof? Won't happen.


On 4/1/2011 11:31 AM, Atticus wrote:
Please note, I'm not arguing against fixing the problem. I just think we
should show each other some professional respect, and use some manners.

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