mailing list archives
Re: Carrier Contact
From: Andrew Carey <carey () ar-ballbat org>
Date: Wed, 27 Apr 2011 20:20:30 -0700
Curious to what it says in the LERG about your switches & NXX's, too.
Are your trunks directly connected to VZW's switches or through another carrier?
I've had trouble in the past with calls failing to VZW. Their repair organization was less than helpful until we called
the the local switch tech who got it fixed.
On Apr 27, 2011, at 1816, Scott Berkman wrote:
Have you tried looking for a Verizon routing or translations contact in the
LERG? This is the official way.
From: Tom Pipes [mailto:tom.pipes () t6mail com]
Sent: Wednesday, April 27, 2011 4:43 PM
To: nanog () nanog org
Subject: Re: Carrier Contact
I ended up calling 611 on my Verizon phone and they were extremely nice and
tried to help, but were unable to take it any further due the the fact that
the call appears to route properly. The problem is that the call does
route, but to the wrong switch in the wrong LATA and then routes over
failover ISUP trunks. The rep tried to escalate it and reported back that
there was nothing they could do because the call routes successfully. She
agreed that it was going to be very difficult for me to get that to pass
through the layers of support.
It's very sad that this has to be so complicated.
Thanks for the suggestions,
On Wed, Apr 27, 2011 at 11:19 AM, Tom Pipes <tom.pipes () t6mail com> wrote:
Does anyone know who I could contact at Verizon Wireless regarding
mis-routing one of my NXX blocks?
Off list responses are fine.
Essex Telcom Inc