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Re: What do you do when your Home ISP is down?
From: Jay Nakamura <zeusdadog () gmail com>
Date: Thu, 18 Aug 2011 14:05:39 -0400

Is it just me that has a hard time reading a paragraph when "there"
and "their" are misused?

Anyway, one time, I had a problem with a DSL line with AT&T, which had
a trouble ticket from a storm taking down the connection and they had
to replace a card somewhere.  They said it was fixed but it wasn't
working.  After looking at the router, I was pretty sure they messed
up the ATM PVC config on their side.  I had to wade through the level
1 support for 45 minutes of reboot this, change this before they sent
me to level 2.  I told the level 2 exactly what I thought, and he
said, hold on a sec, and said, yeah, you are right, I just fixed it,
try it now.  And it worked.  Wish I had a special license to bypass
all level 1 support....

On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <mark () viviotech net> wrote:
I am wondering what some of you guys do when your home ISP is down. At
least those of you that don't give yourself internet.

I myself have a cable provider at home that I use. And I find it quite
frustrating to call and report issues in there network, because the
people in the call center have you do the same things every time and are
not very technical.

Just the other week I could see fairly clearly that I was getting routed
through there network and then started to have issues in a town about 3
hours away. I tried to explain this to the rep but they thought we
needed to reboot my modem. Surprise that didn't work. I mostly called
just to put in a FYI having issues here, please have the smart people
look into it. It is my understanding that they need to get X amount of
calls before things get escalated. Granted I am sure they monitor there
network too. But I called about 10 mins after the routing issues started
to happen and there was no notifications that there was any issues. Even
after being on the phone with them for 20? mins. Still they showed all
is good and that it must just be me.

I know we have a wide range of people here some of which work for my
Home ISP. and would love some feedback.


Mark Keymer

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