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Re: What do you do when your Home ISP is down?
From: mikea <mikea () mikea ath cx>
Date: Thu, 18 Aug 2011 13:21:49 -0500

On Thu, Aug 18, 2011 at 11:17:07AM -0700, Jeff Johnstone wrote:
On Thu, Aug 18, 2011 at 10:21 AM, Mark Keymer <mark () viviotech net> wrote:

I am wondering what some of you guys do when your home ISP is down. At
least those of you that don't give yourself internet.
<snip>
I know we have a wide range of people here some of which work for my
Home ISP. and would love some feedback.

Sincerely,

Mark Keymer


I've had great  luck by working through the system a couple of times until
reaching a level 3 or 4 tech and then working things through. If you work
with them, have them make a note on your account that acknowledges your
technical skills and lets you bypass front line staff. I almost never get
stuck talking to front line staff anymore, and I know my feedback has been
helpful in problem resolution more than a few times :)

Get to know the techs, best solution, but it takes perseverance the first
few times.

+1. 

I find it unfortunate that I've _had_ the opportunity to get to know the 
helldesk and local techs. People have a bad habit of taking overheight
trucks down the street just behind my house, pulling the drop down from
one of the two poles that theoretically support it at each end.

-- 
Mike Andrews, W5EGO
mikea () mikea ath cx
Tired old sysadmin 


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