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Re: What do you do when your Home ISP is down?
From: Owen DeLong <owen () delong com>
Date: Thu, 18 Aug 2011 12:25:45 -0700


On Aug 18, 2011, at 10:44 AM, Jon Lewis wrote:

On Thu, 18 Aug 2011, Mark Keymer wrote:

I am wondering what some of you guys do when your home ISP is down. At
least those of you that don't give yourself internet.

I myself have a cable provider at home that I use. And I find it quite
frustrating to call and report issues in there network, because the
people in the call center have you do the same things every time and are
not very technical.

It can be frustrating talking to their frontline people, but unless you have contacts there in network engineering, 
what else are you going to do? Just like I say to customers, if internet connectivity is that important to you, get 
two.  I currently have BHN (cable internet) and Centurylink (DSL along with their PrismTV product) at home.  
Centurylink has been a disaster.  Their DSL service has been about the least reliable internet product I've ever 
used, which unfortunately makes their PrismTV equally unreliable.  The plan had been to transition from BHN to 
Centurylink, but that seems highly unlikely unless they can figure out how to get my DSL working properly.

When we had a remote office a few blocks away from the data center, there too, we had dual service (BHN cable 
internet, and at the time it was Embarq for DSL).  It's not hard to setup a linux firewall / VPN client to 
automatically switch the default route when one provider's service quits working.

----------------------------------------------------------------------
Jon Lewis, MCP :)           |  I route
Senior Network Engineer     |  therefore you are
Atlantic Net                |
_________ http://www.lewis.org/~jlewis/pgp for PGP public key_________

I use a somewhat similar approach… I needed fast, reliable internet access. I have Comcast Cable for fast and Raw 
Bandwidth DSL for reliable.

The DSL has been rock solid and has only failed once in several years.

Comcast at first (before I switched to business class) had trouble achieving one 9 of availability. I would estimate 
their current service somewhere between two and three 9s, since I don't count the random renumbering event against 
them. (If I counted those, it'd be two 9s).

Owen

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