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Re: What do you do when your Home ISP is down?
From: Franck Martin <fmartin () linkedin com>
Date: Thu, 18 Aug 2011 21:12:42 +0000

Report the problem on Twitter or Facebook.

It is a common issue that support staff go via a scripted process.

You can play, I'm the IT manager of a fortune 500 company, to see if they
still consider you as a luddite, but really your only option is to either
try to escalate the call (talk to supervisor), or have them to escalate
the call (please put in your ticket system the following so it reaches one
of your engineers on call).

On 8/19/11 5:21 , "Mark Keymer" <mark () viviotech net> wrote:

I am wondering what some of you guys do when your home ISP is down. At
least those of you that don't give yourself internet.

I myself have a cable provider at home that I use. And I find it quite
frustrating to call and report issues in there network, because the
people in the call center have you do the same things every time and are
not very technical.

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