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Re: What do you do when your Home ISP is down?
From: Jay Ashworth <jra () baylink com>
Date: Thu, 18 Aug 2011 18:34:19 -0400 (EDT)

----- Original Message -----
From: "Jon Lewis" <jlewis () lewis org>

It can be frustrating talking to their frontline people, but unless you
have contacts there in network engineering, what else are you going to do?

I just want to put in a tip o' the hat here to the BHN/RoadRunner *business*
support people who handle Tampa Bay.  I have had to call them, oh, 20 or 30 
times in the last 5-7 years, mostly on behalf of clients, and their front
line is *sharp*.  They understand CIDR, they don't freak out about DNS, and
they understand MTR -- hell, some of them *use* MTR.

And they don't get scared when you know what you're talking about.


-- jra
Jay R. Ashworth                  Baylink                       jra () baylink com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com         2000 Land Rover DII
St Petersburg FL USA      http://photo.imageinc.us             +1 727 647 1274

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