mailing list archives
Re: What do you do when your Home ISP is down?
From: Jay Ashworth <jra () baylink com>
Date: Thu, 18 Aug 2011 18:34:19 -0400 (EDT)
----- Original Message -----
From: "Jon Lewis" <jlewis () lewis org>
It can be frustrating talking to their frontline people, but unless you
have contacts there in network engineering, what else are you going to do?
I just want to put in a tip o' the hat here to the BHN/RoadRunner *business*
support people who handle Tampa Bay. I have had to call them, oh, 20 or 30
times in the last 5-7 years, mostly on behalf of clients, and their front
line is *sharp*. They understand CIDR, they don't freak out about DNS, and
they understand MTR -- hell, some of them *use* MTR.
And they don't get scared when you know what you're talking about.
Jay R. Ashworth Baylink jra () baylink com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274