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Re: What do you do when your Home ISP is down?
From: Paul Graydon <paul () paulgraydon co uk>
Date: Fri, 19 Aug 2011 08:46:09 -1000

On 8/19/2011 7:56 AM, Jason LeBlanc wrote:
This is why I love my mom and pop DSL provider, I can call and get someone who speaks packets and listens and understands. I may not have the speed some cable providers offer (if you actually get it..) but it is reliable and I can get resolution quickly. Short of that, tether the laptop to my phone can get my by in a pinch.


It's one of the things I appreciate about the ISP I use at work being local. Their first line are rarely that technical, do a great job of quickly and painlessly filtering out users with basic problems, and quickly escalate. If needs be I have a direct phone number for the CEO and founder of the company, someone who is CCIE qualified.

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