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Re: Well Lookie Here, Barracuda Networks tries to get me to fall into their trap again...
From: Jeremy Parr <jeremyparr () gmail com>
Date: Wed, 21 Dec 2011 14:00:42 -0500

On 21 December 2011 13:46, Nathan Eisenberg <nathan () atlasnetworks us> wrote:

I've always strongly felt that this was a rather foul business practice,
wherever I've seen it.  The justification for it is the utterly misguided
belief that, if allowed to, customers will pay for a month then cancel
their subscription and 'coast' on the 'current' version of the signature
for a year.  This approach suffers from (at least) two fundamental flaws:

1) The entire customer base are treated as hostile.  It is no surprise
that they resent this.  (Assumption: having resentful customers is bad)
2) Spam is, perhaps moreso than ever, a rapidly evolving threat.  The
effectiveness of signatures declines dramatically with time, which means
that August's signatures have little value by December.  [By the way, it
seems to me that if they're willing to charge for valueless signatures,
that represents either A) doubt as to the value of the current signatures,
or B) disbelief in the decreasing value of out of date signatures.]

While I realize that car insurance might not be the best analogy subject,
imagine if you put your car on blocks, went off to college and allowed the
insurance to lapse whilst you were there.  When you return, the insurance
company wants you to pay the last three years of insurance in order to
reactivate your policy.  That companies customers would react in the same
way: they would find a new provider to do business with, rather than pay
out for a valueless bit of smoke and mirrors.

Nathan Eisenberg


Exactly. And when you consider the fact that most anyone can roll their own
solution with Postfix, Postgrey, a few RBLs, and Spamassassin that works
just as well - if not better than a Barracuda, trying to justify back
charging is even more unbelievable.


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