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Re: Speed Test Results
From: Graham Beneke <graham () apolix co za>
Date: Sat, 24 Dec 2011 07:35:39 +0200

On 23/12/2011 21:26, Michael Holstein wrote:
They are excellent tools for generating user complaints.

I find that they are useful for filtering out some of the completely bogus complaints. We encourage customers to include some test results when they contact our NOC to avoid being ignored when they send an "its slow" complaint.

That said - people get fixated on the numbers. 80% of the purchased speed on non-CIR services is cause for a complaint.

Our biggest issue is people doing tests to destinations 300+ ms away that only last for a few seconds and then complaining about poor performance. As soon as you mention things like bandwidth delay product the eyes glaze over. Heavy use of lossy WISP access network providers doesn't help.

Graham Beneke

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