mailing list archives
RE: Comcast vs. Verizon for repair methodologies
From: "Otis L. Surratt, Jr." <otis () ocosa com>
Date: Mon, 20 Aug 2012 15:20:00 -0500
I'm baffled. This is horrible! What about standards?
From: Patrick W. Gilmore [mailto:patrick () ianai net]
Sent: Monday, August 20, 2012 3:12 PM
To: NANOG list
Subject: Comcast vs. Verizon for repair methodologies
Given the recent VZ thread, I thought I'd show why my new house has crap
The story: A piece of underground cable went bad. The techs didn't pull
new underground cable. They decided it was better to do it "arial" (if
you can call 2 feet "arial"). They took apart the two pedestals on
either side of the break and ran a new strand of RG6 (yes, the same
stuff you use inside your home, not the outside-plant rated stuff) tied
to trees with rope.
These pedestals have looked like this for months apparently. I called
the 800 # and complained, they rolled a truck. The guy didn't even come
in my house, just gave me his supervisor's number and said that he's a
home tech, the outside plant guys are the problem and he can't fix it.
A second guy rolled up while we were chatting and told me he had a call
around the block for the same thing. They've been taking complaints
about this for months and are as tired of it as we are. I assured them
I was more tired of it, given he was getting paid while I was paying,
but I understood their situation.
Of course, since the other "broadband" option at my house is 1 Mbps
Verizon DSL, I don't have much leverage. :(
P.S. Worst part is AT&T sux there too, so I have a picocell - which runs
over the Comcast cable mode....
Re: Comcast vs. Verizon for repair methodologies Ren Provo (Aug 20)
Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies] Patrick W. Gilmore (Aug 20)