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Re: Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies]
From: "Robert M. Enger" <NANOG () enger us>
Date: Mon, 20 Aug 2012 16:16:24 -0700


Lucky that any form of publicity works!

This lady http://www.washingtonpost.com/wp-dyn/content/article/2005/08/11/AR2005081102101.html got her OSP cable issue 
printed in the Washington Post.  And, as I recall the follow-up article, even that did not result in a prompt repair of 
her front-yard garrote.

It seems unlikely to get better.  Leno just took a pay cut.  We can only imagine the cost-cutting pressures being 
applied to the OSP repair department.




On 8/20/2012 3:03 PM, Beeman, Davis wrote:
Whatever you do, no one let on that people can get issues like this fixed by posting to NANOG... this list will be 
flooded in a matter of hours...

Davis Beeman


-----Original Message-----
From: Christoph Blecker [mailto:cblecker () gmail com]
Sent: Monday, August 20, 2012 14:27
To: Patrick W. Gilmore
Cc: NANOG list
Subject: Re: Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies]

Always good to know that *somebody* is listening!

Cheers,
Christoph

On Mon, Aug 20, 2012 at 2:22 PM, Patrick W. Gilmore <patrick () ianai net> wrote:
Comcast has already contacted me to fix this up.

--
TTFN,
patrick


On Aug 20, 2012, at 16:12 , Patrick W. Gilmore <patrick () ianai net> wrote:

Given the recent VZ thread, I thought I'd show why my new house has crap Internet.

The story: A piece of underground cable went bad.  The techs didn't pull new underground cable.  They decided it was better to do it 
"arial" (if you can call 2 feet "arial").  They took apart the two pedestals on either side of the break and ran a new 
strand of RG6 (yes, the same stuff you use inside your home, not the outside-plant rated stuff) tied to trees with rope.

       <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>

These pedestals have looked like this for months apparently.  I called the 800 # and complained, they rolled a truck.  The guy didn't even 
come in my house, just gave me his supervisor's number and said that he's a home tech, the outside plant guys are the problem and he 
can't fix it.  A second guy rolled up while we were chatting and told me he had a call around the block for the same thing.  They've 
been taking complaints about this for months and are as tired of it as we are.  I assured them I was more tired of it, given he was getting paid 
while I was paying, but I understood their situation.

Of course, since the other "broadband" option at my house is 1 Mbps Verizon DSL, I don't have much leverage. :(

--
TTFN,
patrick

P.S. Worst part is AT&T sux there too, so I have a picocell - which runs over the Comcast cable mode....





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