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Re: Comcast vs. Verizon for repair methodologies
From: "Robert E. Seastrom" <rs () seastrom com>
Date: Tue, 21 Aug 2012 11:00:34 -0400


You're lucky.  Verizon did a great job installing mine (ONT on the
backboard I put in the basement for them, handoff on ethernet rather
than MOCA, etc) but somehow never managed to get around to dispatching
anyone to actually install the permanent fiber drop (despite multiple
calls).

Fast-forward four months.  I'd narrowly avoided messing up the
temporary fiber with the lawnmower (going so far as to put orange
paint on the lawn myself), but no such luck when they harvested the
corn next door.

Yes, my fiber got cut by a combine.  You can't make this stuff up.

Second time around, they did in fact manage to get the fiber buried,
where I wanted it even.  Had to meet with the construction survey guy,
who was more than happy to put the white paint where I wanted it.

-r

Thomas Nadeau <tnadeau () lucidvision com> writes:

      My VZ FioS install was similarly fantastic. Those guys have figured out that spending a little more time, 
effort and cable (cat6 in the case of VZ) goes a long, long way in keeping customers happy.

      --Tom


On Aug 20, 2012:7:43 PM, at 7:43 PM, Randy Bush <randy () psg com> wrote:

on bainbridge, i replaced centurystink dsl (756k/256k for $65/mo) with
comcast (20m/4m for $50/mo).  the installer was a knarly old dog, and
damned competent.  he cleaned up old cable on the pole and where it went
underground to the house.  he cleaned up the box and replaced in-house
junctions.  then he accidentally left 8m of coax to get from the in-wall
cable outlet to my 'puter area, and rode off in his white van into the
sunset.

now if i could get that kind of professionalism from twt in hawaii ...

randy




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