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Re: Verizon's New Repair Method: Plastic Garbage Bags
From: Steve Meuse <smeuse () mara org>
Date: Wed, 22 Aug 2012 12:31:18 -0400

Contact your Public Utility Commission, they tend to respond better when
there are formal complaints documented.


On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling () nyigc com> wrote:

The garbage bags have been on that pole for at least 6+ months.

What will end up happening is what happens every time something like this
happens.  We call in trouble tickets for months until we can get the issue
labeled chronic, then we get a "Class 1 inspection", then they fix it.
One issue is that to get it labeled chronic there needs to be three tickets
opened within a month.  VZ's temp fix often works long enough that we can't
get enough tickets in within a month.

-----Original Message-----
From: William Herrin [mailto:bill () herrin us]
Sent: Wednesday, August 22, 2012 11:58 AM
To: Wayne E Bouchard
Cc: nanog () nanog org
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web () typo org> wrote:
On 08/20/2012 03:09 PM, Eric Wieling wrote:

To be fair, this sort of thing does happen from time to time in
perfectly legitimate situations. In some cases, parts need to be
acquired or maintenance schedules need to be arranged in order to do a
propper repair. So just because you see these, don't immediately think
it is bad techs rather than a temporary, "keep it working until you
can do it right."

Uh... no. Quick hacks happen from time to time to keep things running.
Layers upon layers of quick hacks that are never cleaned up (see
picture) happen through incompetence. If not on the part of the techs then
on the part of the managers who rushed the techs onward to the next task.

Always time to do it over, never time to do it right == incompetent.

Bill Herrin

William D. Herrin ................ herrin () dirtside com  bill () herrin us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls
Church, VA 22042-3004

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