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Re: Verizon's New Repair Method: Plastic Garbage Bags
From: Greg Ihnen <os10rules () gmail com>
Date: Wed, 22 Aug 2012 14:14:46 -0400

Sometimes a complaint to the corporate offices, faxed so it's something physical that has be dealt with gets attention. 
Though relationship-wise you'd probably be burning a bridge, somewhat more so than posting the problem to nanog.

Greg
On Aug 22, 2012, at 12:43 PM, Eric Wieling <EWieling () nyigc com> wrote:

They throw complaints from Resale CLECs in the trash.  I'm starting to think we should convert the line to VZ Direct, 
then have the customer file PUC complaints, then convert it back when the issue is really resolved.   I suspect that 
is illegal though and we are not going to do that.

-----Original Message-----
From: smeuse () gmail com [mailto:smeuse () gmail com] On Behalf Of Steve Meuse
Sent: Wednesday, August 22, 2012 12:31 PM
To: Eric Wieling
Cc: William Herrin; Wayne E Bouchard; nanog () nanog org
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags


Contact your Public Utility Commission, they tend to respond better when there are formal complaints documented. 

-Steve


On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling () nyigc com> wrote:


      The garbage bags have been on that pole for at least 6+ months.
      
      What will end up happening is what happens every time something like this happens.  We call in trouble tickets 
for months until we can get the issue labeled chronic, then we get a "Class 1 inspection", then they fix it.   One 
issue is that to get it labeled chronic there needs to be three tickets opened within a month.  VZ's temp fix often 
works long enough that we can't get enough tickets in within a month.
      
      -----Original Message-----
      From: William Herrin [mailto:bill () herrin us]
      Sent: Wednesday, August 22, 2012 11:58 AM
      To: Wayne E Bouchard
      Cc: nanog () nanog org
      Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
      
      On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web () typo org> wrote:
      >> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
      >> >> http://rock.nyigc.net/verizon/
      
      > To be fair, this sort of thing does happen from time to time in
      > perfectly legitimate situations. In some cases, parts need to be
      > acquired or maintenance schedules need to be arranged in order to do a
      > propper repair. So just because you see these, don't immediately think
      > it is bad techs rather than a temporary, "keep it working until you
      > can do it right."
      
      Uh... no. Quick hacks happen from time to time to keep things running.
      Layers upon layers of quick hacks that are never cleaned up (see
      picture) happen through incompetence. If not on the part of the techs then on the part of the managers who 
rushed the techs onward to the next task.
      
      Always time to do it over, never time to do it right == incompetent.
      
      Regards,
      Bill Herrin
      
      
      
      --
      William D. Herrin ................ herrin () dirtside com  bill () herrin us
      3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
      
      
      






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