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RE: Verizon's New Repair Method: Plastic Garbage Bags
From: "Naslund, Steve" <SNaslund () medline com>
Date: Wed, 22 Aug 2012 13:22:23 -0500

Most often it's about who you talk to.  We had a problem with a low
cable over a driveway that AT&T trouble desk did nothing about for a
long time.  Next time we called the phone number that appears on some of
their pedestals and turns out to be some kind of outside plant oriented
help desk and they had someone on site in about an hour.  Another tactic
is sometimes to intercept a local tech in the area and tell them about
it.

Steve

-----Original Message-----
From: Jamie Bowden [mailto:jamie () photon com] 
Sent: Wednesday, August 22, 2012 12:21 PM
To: Eric Wieling; William Herrin; Wayne E Bouchard
Cc: nanog () nanog org
Subject: RE: Verizon's New Repair Method: Plastic Garbage Bags

From: Eric Wieling [mailto:EWieling () nyigc com]

The garbage bags have been on that pole for at least 6+ months.

What will end up happening is what happens every time something like 
this happens.  We call in trouble tickets for months until we can get 
the issue labeled chronic, then we get a "Class 1 inspection", then
they fix it.   One issue is that to get it labeled chronic there needs
to be three tickets opened within a month.  VZ's temp fix often works 
long enough that we can't get enough tickets in within a month.

You don't have a hose?

Jamie



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