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RE: Customer Notification System.
From: Leigh Porter <leigh.porter () ukbroadband com>
Date: Wed, 22 Feb 2012 11:26:33 +0000

-----Original Message-----
From: Rich Kulawiec [mailto:rsk () gsp org]
Sent: 22 February 2012 11:04
To: nanog () nanog org
Subject: Re: Customer Notification System.

On Tue, Feb 21, 2012 at 05:58:19PM -0500, James Wininger wrote:
We would need to send notifications out to say about 400 customers.
Ideally the system would send an attached PDF. It would be great if
this system were SQL based etc.

(a) Use ASCII.  Using PDF for this is insane.

(b) You're dealing with only 400 customers, yet you want the overhead
and complexity of a SQL-capable database?  Do you also engage a fleet
of bulldozers when you want to plant a flower in the back yard?

I have thought of possibly using a
mailing list type approach, but that gets us back to (almost) where
are today.

Precisely what is wrong with a "mailing list type approach", using
Mailman (which is the best available and what runs this list)?  It
handles COI (mandatory for responsible and ethical operation of all
mailing lists), it runs on all varieties of 'nix, it plays nice with
MTAs, it deals with most bounces in a sane fashion, etc.

Yeah please don't use PDF. There is nothing more annoying than getting an email about something important that had a 
PDF attachment to tell you about the important things. Lowest common denominator!

I used to use mailman for this, but we had a CRM system as well which was database driven. So I write a script to grab 
the right email addresses from the database every night and populate mailman. 


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