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Re: Customer Notification System.
From: "James Wininger" <jwininger () ifncom net>
Date: Wed, 22 Feb 2012 21:46:47 -0500

Well we would not be sending the notification in an attachment, but there are times when it would be nice to send a 
list of circuit ids (exported from billing system as PDF) or some other exported doc to the notification.

Jim Wininger
Indiana Fiber Network
Desk - 317-777-7114
Cell - 317-432-7609
Office - 317-280-4636

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On Feb 22, 2012, at 11:34 AM, "JC Dill" <jcdill.lists () gmail com> wrote:

On 21/02/12 2:58 PM, James Wininger wrote:

We would need to send notifications out to say about 400 customers.
Ideally the system would send an attached PDF.

Why are you sending an attachment?

I hate it when businesses think that they will somehow improve my reading experience by bloating up the email, 
sending attachments, etc.  What about if I'm reading email on my phone?  In what way does providing the information 
in a PDF benefit ME?

99.999% of the time there is absolutely no benefit in the attachment.  But by pushing customers to open attachments 
to get the content we are encouraging them to be complacent about opening all attachments, and that's a great way to 
end up getting infected with malware.

Make sure you have a Very Good Reason for sending content in an attachment.  If your plan is to always send the info 
as a PDF odds are high that you don't have a good reason for doing it this way.


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