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Re: Customer Notification System.
From: Rich Kulawiec <rsk () gsp org>
Date: Thu, 23 Feb 2012 06:45:56 -0500

On Wed, Feb 22, 2012 at 08:34:49AM -0800, JC Dill wrote:
99.999% of the time there is absolutely no benefit in the
attachment.  But by pushing customers to open attachments to get the
content we are encouraging them to be complacent about opening all
attachments, and that's a great way to end up getting infected with
malware.

Spurious attachments also (like HTML markup, another email worst practice
used only by (a) people who don't know any better and (b) spammers) chew
up bandwidth, which is sadly becoming an increasingly expensive commodity
for everyone using mobile devices.  They eat space in mail spools. They
require more resources to be scanned (whether for malware, dubious URLs,
exploits, or anything else).

---rsk


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