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Re: common time-management mistake: rack & stack
From: Sven Olaf Kamphuis <sven () cb3rob net>
Date: Fri, 17 Feb 2012 14:04:50 +0000 (UTC)


I was once advising a client on a transit purchasing decision, and a
fairly-large, now-defunct tier-2 ISP was being considered.  We needed
a few questions about their IPv6 plans answered before we were
comfortable.  The CTO of that org was the only guy who was able to
answer these questions.  After waiting four days for him to return our
message, he reached out to us from an airplane phone, telling us that
he had been busy racking new routers in several east-coast cities (his
office was not east-coast) and that's why he hadn't got back to us
yet.

As you might imagine, the client quickly realized that they didn't
want to deal with a vendor whose CTO spent his time doing rack & stack
instead of engineering his network or engaging with customers.  If he
had simply said he was on vacation, we would never have known how
poorly the senior people at that ISP managed their time.

on the contrary, we'd PREFER if CEO's and CTO's of our trading partners know what their company is doing and how their core network actually works. (Rather than just giving one of those stupid flyers with a world map and some lines representing their network to potential customers ;)

no "startrek questions pls". :P.

(and rack & stack with "routers" is something else than rack & stack with serverfarms, as for servers, you can just as well have an installation company or the vendor do it for you ("clearance" issues set aside ;).. with routers its a bit more touchy which wire goes where exactly, and furthermore, they have to be individually configured during install, so its better to just be there, CTO or not CTO :P

you might be confusing the CTO for the sales manager :P


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