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Re: Common operational misconceptions
From: Mike Lyon <mike.lyon () gmail com>
Date: Fri, 17 Feb 2012 08:46:02 -0800

Sent from my iPhone

On Feb 17, 2012, at 7:48, Jack Bates <jbates () brightok net> wrote:

On 2/17/2012 9:18 AM, Steve Clark wrote:
Having worked with many people over the last 40 years, the good trouble
shooters understood how things
were suppose to work. This helps immeasurably in determining where to
start looking.

Ran into this not too long ago with a transport problem. The behavior I was seeing was indicative of the transport 
not stripping their outer tag. They put wireshark on a windows laptop and sent me the traffic captures. While I 
didn't know that M$ decided to do something silly like removing a single tag, all indicators were that the M$ stack 
"fixed" whatever was broken prior to wireshark. We took a capture from another device and proved the problem.

Which is a common transport problem I often see, "Our configuration looks right, it must be on your end."


If i had a dollar for everytime i've heard that from a telco, i'd be a
rich man...

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