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Re: Common operational misconceptions
From: John Osmon <josmon () rigozsaurus com>
Date: Fri, 17 Feb 2012 10:33:56 -0700

On Fri, Feb 17, 2012 at 10:18:57AM -0500, Steve Clark wrote:
I agree with this 100%.

Having worked with many people over the last 40 years, the good trouble 
shooters understood how things
were suppose to work. This helps immeasurably in determining where to start 

Don't forget that a lot of the best figure things out *while*
troubleshooting things they don't (yet) understand.

Give curious people good tools and interesting problems -- the rest will
sort itself out.

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