email list etiquette website

A couple months ago, one of you posted a link on this list to a site that answered questions about why developers respond (or don't respond) to emails like they do. It was a great read and great insight into some things. I am wondering if someone can email me the link (can be offlist). I tried to dig through the archives for it but couldn't find it.

Thank you!
Aaron

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Spell a grand slam in this game where word skill meets World Series. Get in the game.
http://club.live.com/word_slugger.aspx?icid=word_slugger_wlhm_admod_april08

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Received on May 01 2008