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RE: How much do you disclose to customers?
From: "Gary Everekyan" <geverekyan () univision net>
Date: Thu, 18 Dec 2003 20:00:20 -0500

In general...
It all depends on the agreement. Usually the agreement is with executive
level and they may pose time and ingress restrictions. 
It is important to define  the scope, deliverables and stick to it.
(when, from where, which tests, which members of MIS will participate,
etc)
As always having more recourses (people, tools, source addresses etc)
will help greatly.


Regards,
 
Gary Everekyan 
CISSP, CISM, MCSE, MCT
Information Security Manager 
Security and Audit
 

-----Original Message-----
From: Alfred Huger [mailto:ah () securityfocus com] 
Sent: Thursday, December 18, 2003 3:14 PM
To: pen-test () securityfocus com
Subject: How much do you disclose to customers?



I am posting this for a user who is having difficulty posting directly
to the list. Please reply to the list.

-al


To: Joe P <joe_nasdaq () yahoo com>
Cc: pen-test () securityfocus com
Subject: Re: How much do you disclose to customers?


On Tue, 16 Dec 2003, Joe P wrote:

Hi everyone,

I have a question on customer disclosure.  Is it wise to tell the
customer  which IP addresses you'll be
using before starting pen tests?

Cons for Telling:
I was thinking that if you did tell them you may get an over zealous,
insecure admin that just sets up a
filter to block you out to make him/herself look good.

Pros for Telling:
1) if you don't tell them your IP address they may think your doing
testing when in actuallity it's someone
else (ie: a true cracker trying to break in).
2) Audit trail reasons - if you trip up an IDS while doing testing 
they
can ignore those alarms.

Also, how do testers handle multiple IP addresses?  Is there any 
benefit
to doing it from multiple IP
addresses??

How do testers distribute a test amongst multiple people?

Lastly,  do you keep logs of tests performed just to cover yourself?
(Ie: "Our server crashed on Saturday,
it must have been something you did!!"")

thanks ahead of time,
Joe




Alfred Huger
Symantec Corp.

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