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Re: listening to people/offices when on-hold on the phone
From: ebk_lists () hotmail com
Date: 22 Jun 2007 18:11:14 -0000

This has sorta happened to me. I was on "hold" with our higher SOC for a terribly long time, and I started complaining. 
I didn't realize that they could hear me/were still listening. But I didn't even have the luxury of Beethoven. :(

I agree it's an interesting concept, but I don't know how much value you would actually gain by doing it. You would 
need some sort of bait to have your mark call you and/or stay on the line long enough for you to collect any data that 
you might be able to get.

Another potential is using this idea:


Get them on the phone, and get them to log in to their account, do something else that requires typing their password. 
Perhaps you can record the keystrokes and determine what it is?

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