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Re: How to deal with the company that doesn't react on providing them information about serious security vulnerability?
From: Mike Peppard <mpeppard () impole com>
Date: Thu, 31 Jul 2014 09:43:08 -0400

Don't do this. No good deed goes unpunished.

This is not the only security list I am on and while I strongly sympathize and would treat the OP to pizza for his friends and family out of my own pocket for bringing this to me, the reaction from others could be aggressive police and legal action.

On 07/30/2014 12:36 PM, Tim wrote:
Have you tried contacting their public relations department?
Marketing department?  Try to get them on the phone.  Those kinds of
folks have a big interest in protecting the brand of the company and
they have the ear of executives.  Failing that, make the issue very
public on social media (as already suggested), but perhaps don't
release technical details right away.

Another avenue would be to contact government authorities who are in
charge of enforcing privacy laws.  In the US, most states have a
public disclosure law on the books which requires companies to notify
their customer when their information is exposed.  Clearly information
is being exposed as we speak.  Individual state Attorney Generals
might be interested to know that.

tim


On Wed, Jul 23, 2014 at 11:06:29AM +0100, Michał Rybiński wrote:
Hi all,

I believe this is the best place to ask such question because I would
imagine that most of people reading this list have something to do
with discovering vulnerabilities and reporting them to parties
responsible.

On the beginning of the January I have discovered some security flaw
which allows basically anyone to access all personal client's data
(full name, full address, email address and a few more) of one of the
most known Internet IT magazine.
Although I have sent information about it to 3 different contact email
addresses in the two months time span, the only thing I got in return
was information that "We have received your email and have forwarded
it to our main office to review and advise." received on 1st of April.
Since then I haven't heard from them at all.

The easiest action I can think of is to just make a full disclosure of
the flaw and wait for the reaction but because this would allow almost
anyone to access personal data of tenths if not hundreds thousands of
subscribers (including me), I'd rather not do that...

Could anyone of you propose what would be the best solution in this
case or maybe generally this subject can be the start for the more
general question - what should be done with the companies that doesn't
react on such information sent?

Many thanks
MR

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This list is sponsored by: Information Assurance Certification Review Board

Prove to peers and potential employers without a doubt that you can actually do a proper penetration test. IACRB CPT 
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------------------------------------------------------------------------
This list is sponsored by: Information Assurance Certification Review Board

Prove to peers and potential employers without a doubt that you can actually do a proper penetration test. IACRB CPT 
and CEPT certs require a full practical examination in order to become certified.

http://www.iacertification.org
------------------------------------------------------------------------





------------------------------------------------------------------------
This list is sponsored by: Information Assurance Certification Review Board

Prove to peers and potential employers without a doubt that you can actually do a proper penetration test. IACRB CPT and CEPT certs require a full practical examination in order to become certified.
http://www.iacertification.org
------------------------------------------------------------------------


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