Re: So Cal Verizon Business FIOS to Frontier cutover

["Jay R. Ashworth" <jra () baylink com>]

The cost of a support call is $30-70; this does not scale well.

The *actual* problem here is that your website does not answer
the actual questions that actual users have; that's the thing
someone needs to fix, before the $70 phone calls start coming in.

Cheers,
-- jra

----- Original Message -----
> From: "Azinger, Marla" <Marla.Azinger () FTR com>
> To: "Paul B. Henson" <henson () acm org>, nanog () nanog org
> Sent: Friday, March 18, 2016 12:24:45 PM
> Subject: RE: So Cal Verizon Business FIOS to Frontier cutover

> Hi Paul
>
> I will email you privately to address your concerns.
>
> Regards
> Marla Azinger
> Supervisor Network ENG
> IP Address Management
>
>
>
> -----Original Message-----
> From: NANOG [mailto:nanog-bounces () nanog org] On Behalf Of Paul B. Henson
> Sent: Wednesday, March 16, 2016 5:27 PM
> To: nanog () nanog org
> Subject: So Cal Verizon Business FIOS to Frontier cutover
>
> So the transition from Verizon to Frontier is coming up, and I recently got a
> notice from Verizon pointing me to the following website:
>
> http://meetfrontier.com/
>
> Evidently one of the things Verizon did not sell to Frontier is their IP address
> space, as it seems customers with static IP addresses are going to have to
> change their allocations :(. I have five statics, and while it is not the end
> of the world, it will certainly be annoying to have to reconfigure not only my
> equipment but also update the configurations of my clients that access it and
> the other service providers I access who restrict based on it <sigh>. I was
> hoping to get some simple additional information regarding this migration, such
> as:
>
> * How far in advance of the cutover will we be notified?
> * How far in advance of the cutover will we be supplied with the new static IP
> addresses?
> * How big will the cutover window be, and will it be attended or unattended?
> * How will reverse DNS resolution be handled?
>
> So I called the phone number on the website that was provided for questions or
> additional information. I'm not quite sure why they provided it, as the person
> who answered it had absolutely no information to provide other than that that
> was already on the website, and said they were unable to direct me to anyone
> who could provide any further information; I guess it was for people who needed
> the website read to them?
>
> Any chance there is a Frontier engineer on the list who might be able to provide
> this information, anonymously if necessary :)? Or someone who has gone through
> a Verizon to Frontier FIOS static IP address transition in another location who
> might describe their experience with the assumption it will be similar in
> California?
>
> As far as reverse DNS, the only thing I can seem to find is this:
>
> http://hostmaster.frontier.com/reverse.html
>
> Which talks about "Business Class DSL and Dedicated Internet" customers, not
> sure if it applies to FIOS? What I'd really like is to get my PTR entries
> delegated to me via CNAMEs so I could control the TTLs and update them whenever
> I wanted to without having to hassle the provider (one of my colleagues has
> this arrangement with charter business cable), Verizon was never willing to do
> that.
>
> On another note, does anybody have any idea regarding Frontier's position on
> rolling out IPv6 for business FIOS :)? Hopefully they won't be quite as archaic
> and stuck in the mud as Verizon has been on that topic :(.
>
> Thanks much for any info.
>
>
>
> ________________________________
>
> This communication is confidential. Frontier only sends and receives email on
> the basis of the terms set out at http://www.frontier.com/email_disclaimer.

-- 
Jay R. Ashworth                  Baylink                       jra () baylink com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates       http://www.bcp38.info          2000 Land Rover DII
St Petersburg FL USA      BCP38: Ask For It By Name!           +1 727 647 1274