Re: Hurricane Electric AS6939

[Warren Kumari <warren () kumari net>]

On Tue, Oct 13, 2020 at 8:22 PM Seth Mattinen <sethm () rollernet us> wrote:
> On 10/13/20 5:10 PM, Darin Steffl wrote:
> > You would do well to add them to your mix and remove one of the other
> > ones. I'd probably remove spectrum and replace with HE. We've only had
> > 30 minutes of downtime total in 5 years so they've been very reliable
> > for us.
>
>
> I removed Spectrum (Charter) and replaced them with HE. The latter's
> value proposition was far superior, plus HE is friendlier to work with,
> and easier to get in touch with a clued individual at HE.

Indeed -- I've found the HE folk amongst the friendliest and most
responsive set of people to work with. If "I'd like to be able to
reach someone and have them actually try and help" is in your decision
process, HE does really well.
This is an incredibly important thing, especially when you are having
a bad day, and it's 3AM and 2 things are already on fire...

W

-- 
I don't think the execution is relevant when it was obviously a bad
idea in the first place.
This is like putting rabid weasels in your pants, and later expressing
regret at having chosen those particular rabid weasels and that pair
of pants.
   ---maf