Re: How to authentificate an user via telephon?

["Marc Cuypers" <m.cuypers () pandora be>]

> Hello colleauges,
>
> imaging the following situation:
>
> User calls the helpdesk to reset/alter some kind
> of account-password (NT, RAS, PKI-PIN ...) and you
> has to determin wheter the user is the correct
> (owner of the account) user. What would you do
> to authentificate the users identity?
>
> What are good methodes to do this? It should be
> easy for the user but secure for the administration.
>
>
> Robert
Helpdesk calls user back at a known telephone number (could be a mobile
number).

Marc