RE: internet explorer 6 cant view https secure web sites

["marc towers" <mtowers () linuxmail org>]

Hi Gareth,

I have had a lot of customers with this same problems and most the time its due to norton internet security being 
installed on most the new machines.  Have a look at the following link for a solution.

http://service1.symantec.com/SUPPORT/nip.nsf/f4ae7ffd10c663ec852569d200713229/a3e4c1274f2b55bc88256ad500586ee1?OpenDocument

Cannot access or log on to secure Web sites with NIS or NPF 

Situation:
You either cannot access or cannot log on to a secure Web site while Norton Internet Security (NIS) or Norton Personal 
Firewall (NPF) are enabled.


Regards,

Marc Towers
Security+

"My wage packet has more deductions then a Sherlock Holmes Novel"

> -----Original Message-----
> From: gareth [mailto:maillistgk () yahoo co uk]
> Sent: Thursday, April 10, 2003 12:08 PM
> To: security-basics () securityfocus com
> Subject: internet explorer 6 cant view https secure web sites
>
>
> Hi there was wondering if anybody had any input on the
> following.
>
> I work for an ISP, recently we have seen some
> customers unable to view secure websites, not a
> localised website issue all https sites.
>  
> Customers are using IE6, no proxy servers involved no
> personal firewalls and no virus protection, ran a
> check for spy and addware turned up nothing. 
>
> Checked all the usual stuff purged cookies and history
> folder, set security and privacy levels. Allowed
> Session Cookies, allowed First-Party Cookies. 
>
> Tried blocking then unblocking third party cookies.
> Enabled and disabled ssl 2.0 and ssl 3.0. Checked the
> cipher strength in all cases was set to 128bit. Not
> localised to one OS. 
>
> In all case the end result is we've gotten customers
> to download opera and there has been no problem.
> Anybody have any ideas would be extremely grateful.
>
> Probably something really stupid that we've missed.
>
> Thanks in advance
>
> Gareth Keegan
> Senior Technical Support
> Btopenworld

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