Re: CA eTrust AV

[Robert Mezzone <Robert.Mezzone () PJSolomon Com>]

I've been using eTrust for a number of years, currently running 7.1. I think
it's a good product, they release updates in a timely manner, the admin
console is simple to use, and they include two different scan engines, which
are supposedly developed independetly. I use one scan engine on the servers
and the other on the desktop.

I've never used there support channel but I'm sure it sucks like every other
companies.

Can't say it's the best product on the market but, it works for me in my
environment and I haven't had any infections. 

Was looking at PestPatrol, curious if anyone is using it. I'm getting tired
or visitng every workstation to manually scan for spyware.

Robert


-----Original Message-----
From: justin.schlegel () ICTGROUP COM <justin.schlegel () ICTGROUP COM>
To: photodemo () dsl pipex com <photodemo () dsl pipex com>;
security-basics () securityfocus com <security-basics () securityfocus com>
Sent: Mon Nov 08 16:13:24 2004
Subject: RE: CA eTrust AV

I have been managing Etrust Antivirus 7.0 at my company for about 2 years on
roughly 9000 desktops.  Previously I was running SAV 8.6. CA is working well
in my environment.  I have found that typically AV is AV when it comes to
detecting and stopping viruses.  The piece that sold me on CA was its
management structure.  I like the fact that PC's get their AV policies based
on their subnet and not which Parent Server they are connected to (SAV).
This helps greatly if you move a lot of PC's from subnet to subnet because
you don't have to touch the AV client.  

I'd love to be able to comment on support however I can't because I don't
use it.  What I can tell you is that in general I find vendor support to be
terrible.  In fact, 90% of the times I call any vendor for support I end up
resolving the issue while I'm on hold.  

If you have some specific questions about Etrust Antivirus ask away and I'll
do my best to help you out.


Just my 2 cents...

Justin   

-----Original Message-----
From: Photodemo [mailto:photodemo () dsl pipex com] 
Sent: Monday, November 08, 2004 3:30 PM
To: 'sec-basic list'; 'Sec.Focus FW'
Subject: CA eTrust AV


Do any of you use CA eTrust Antivirus 7 or 7.1 ?

We have 4000 users.  Product seems effective but CA support is dreadful.

Cannot get simplest of answers.  I have a senior engineer teaching their
Helpdesk about the product.

Anybody have good or bad experience of this product ?

Thanks in advance.