Re: CA eTrust AV

[Trey Stevens <trey.stevens () gmail com>]

On Mon, 8 Nov 2004 15:35:51 -0600, Dan Tesch <dan.tesch () comcast net> wrote:
> Yes, I use it.  I have previously used the Symantec Corporate product
> which I liked and found pretty easy and intuitive to use.
>
> I would agree that the support is dreadful, I also use CA BrightStor and
> that support leaves something to be desired also.
>
> The eTrust took a long time to get completely set up on a network of
> 1 distribution server, 10 servers and about 30 desktops - I'd estimate
> about 50 - 60 hours to get it where I was really happy with it.
>
> I can say now that it is working pretty much OK but I have a new machine
> I just added to the network running XPSP2 and I can't get the remote install
> to work and I suspect the SP2 - anyone have a fix for that?
>
>
>
> > Do any of you use CA eTrust Antivirus 7 or 7.1 ?
> >
> > We have 4000 users.  Product seems effective but CA support is dreadful.
> >
> > Cannot get simplest of answers.  I have a senior engineer teaching their
> > Helpdesk about the product.
> >
> > Anybody have good or bad experience of this product ?
> >
> > Thanks in advance.
To fix the XPSP2 issue with remote install, I had to follow these steps below:

There was an issue with deploying InoculateIT using the RemoteInstall
utility, even after disabling the firewall. Microsoft locked down
Anonymous connections in XP2 have effectively been shut down. To fix
this, here is the registry fix from the CA web site. It has been
verified to work here…

 
Product: eTrust Antivirus
Version: 6.0, 7.0, 7.1 
OS: WINDOWS

Q: Why does the attempt to remote install to an XP machine target
start and then fails with an "Access Denied" message?

A: On the target system create the following registry key
HKLM\Software\Policies\Microsoft\WindowsNT\RPC and then add a dword
RestrictRemoteClients set the value to 0. Then reboot the system.