remote authentication

["Lovena J Reddi" <lovenareddi () intnet mu>]

Hi

 

I need to develop a process about remote authentication. I am looking a way
where I can reset someone password while being at client side n not
connecting over my network.

 

In fact I have safeboot installed on all machines and if a user report that
his safeboot account is disabled, I need to reset it but before that I need
to recognize that person.

 

Since voice recognition is not considered as adequate, I need to develop a
process to authenticate remote callers which will include combination of
personal information and one key question/answer.

 

Anyone can help me out to find an appropriate way beside voice.  Note that
this person will call for resetting password.