Re: Google Docs abuse

[Jacob Steelsmith <jsteelsmith () EVERETTCC EDU>]

Google called us to see if we needed help with our migration. Then, not too
long ago, there was a problem with email delivery and I was able to call
phone support and talk to someone within 10 minutes. I have had very good
experiences with their support.

Jacob Steelsmith
Information Technology
Everett Community College
425-259-8707

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On Mon, Jul 23, 2012 at 11:20 AM, Tracy Mitrano <tbm3 () cornell edu> wrote:

>  Let me know when you get a live person on the phone at Google, that feat
> alone is worth mentioning in my experience!
>
>  Tracy
>
>
>  On Jul 21, 2012, at 2:49 AM, Dan Han wrote:
>
> I agree that Google should notify Google Apps administrators and perhaps
> even delegate certain management rights, such as disabling a form hosted
> within the institution, to the local Google Apps admin, but do we know
> whether if Google actually notifies App administrators of affected
> institutions, or whether if the local Google Apps admins have these
> management capabilities? We are fairly new to Google Apps here, any Google
> Apps veterans care to chime in? Thanks.
>
>  -Dan
>
> Dan Han
> Information Security Officer
> Virginia Commonwealth University
>
>  On Sat, Jul 21, 2012 at 1:10 AM, Jeffrey Schiller <jis () mit edu> wrote:
>
> > On Fri, Jul 20, 2012 at 5:03 PM, Bob Bayn <bob.bayn () usu edu> wrote:
> >
> > >  ...
> > >
> > > It also seems like Google should have the tools and capacity to
> > > intervene automatically when someone makes a form that looks like a
> > > password collector.  Or they could send us the entries for our domain when
> > > they decide to respond to an abuse complaint.
> >
> >  Having Google automatically intervene when something "looks" like a
> > password collector would be a horrible precedent. They should investigate
> > forms when an abuse complaint is made. If the complaint is for an "apps"
> > domain they should notify the administrator, which should respond in some
> > reasonable period of time.
> >
> >  If Google has multiple complaints about a particular Apps domain, and
> > that domain's administrator(s) fail to respond, then they should take
> > action. That action should be spelled out in the contract for the Apps
> > domain.
> >
> >  We should not expect someone (or worse, someTHING) at Google to act as
> > prosecutor, judge, jury and executioner. Just as we don't give the police
> > that power in the non-cyber world.
> >
> >  Yes, this means that some phishing sites will be up for longer then we
> > might like, but that ultimately is the cost of due process.
> >
> >  Because this is a security list, we should remember that one of the
> > important security goals is "availability". Google should not make your
> > services unavailable without careful consideration.
> >
> >  -Jeff
> >
> >   --
> > _______________________________________________________________________
> > Jeffrey I. Schiller
> > Information Services and Technology
> > Massachusetts Institute of Technology
> > 77 Massachusetts Avenue  Room E17-110A
> > Cambridge, MA 02139-4307
> > 617.253.0161 - Voice
> > jis () mit edu
> > http://jis.qyv.name
> > _______________________________________________________________________