Firewall issue - any advice

[NickD () rx com]

One of our customers has reported that he is unable to access our site from
his home system.  He is running a firewall on his system (BlackIce
Defender), and is using Optimum Online as his ISP.  We've given him our IP
address so he could set an allow flag for the site but he still reports he
cannot access the site.  The user states he has a 24 by 7 internet
connection, hence the firewall.  Can any of you give me some advice I can
relay to this customer?  He has no problem connecting to the site outside
his home.

Nick J. Donofrio (Retired SMSgt - U.S.A.F.)
Website Quality Assurance Engineer
Rx.com
Austin, Texas  78741
(512) 652-1274