Re: Security Contact at ESRI GIS?

["KF (lists)" <kf_lists () digitalmunition com>]

ESRI support typically does not speak to people unless you have a support contract. Historically they can be hard to 
contact even as a Site License admin. 
Let me know if you need any help. 
-KF

On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:

> Jump through hoops?  The customer service link is a simple submit form.   It also has a phone number.  It also has a 
> "customer feedback" submit form.  No "acceptance of terms" required (not that it would matter anyway).  And I think 
> you completely understand what my point is... :)
>
> t
>
> -----Original Message-----
> From: Jeffrey Walton [mailto:noloader () gmail com] 
> Sent: Friday, December 03, 2010 9:11 AM
> To: Thor (Hammer of God)
> Cc: StenoPlasma () exploitdevelopment com; full-disclosure () lists grok org uk
> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>
> On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) <thor () hammerofgod com> wrote:
> > Have you the "Contact Us" section on the website?   They have links to 
> > both customer service and technical support.  That might be a good 
> > place to start.
> Using the website (and hence their web submittal forms) requires agreeing to the company's terms of service. Email 
> does not. Its a compelling reason not to jump through the hoops to contact the company through the website.
>
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