Re: Incident Response Database

[Valdis.Kletnieks () vt edu]

On Wed, 17 Mar 2004 13:08:32 PST, Jason May <jaymay75 () yahoo com>  said:
> Does anyone have any suggestions on a good Incident
> Response tracking database for tracking Incidents.  We
> were looking at the CIRDB from Purdue, but I just
> wanted to know if there was anything else out there. 

We've never encountered any sort of tracking that we couldn't do
well with Remedy.  Two caveats:

1) It's pricey.
2) Remedy's strength is its customization.  That's also it's weakness.
We're lucky enough to have several people on staff who know Remedy's
innards really well.

We already use it for our main help desk and network problem ticket system for
a rather large network, so incident response isn't a big reach.  If you aren't
already using it in your shop, installing it just for incident response would
probably be overkill...

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