Reports of Google Nexus One 3G and Support Problems

[Dave Farber <dave () farber net>]

Begin forwarded message:

> From: Lauren Weinstein <lauren () vortex com>
> Date: January 9, 2010 3:13:58 AM EST
> To: dave () farber net
> Subject: Reports of Google Nexus One 3G and Support Problems

>               Reports of Google Nexus One 3G and Support Problems
>
>                  http://lauren.vortex.com/archive/000664.html
>
>
> Greetings.  Various media points are reporting fairly widespread
> complaints about customer support and technical problems related to
> Google's new Nexus One Android phone ( http://bit.ly/5MB22D [PC  
> World] ).
> The volume of postings appears to have been sufficient to trigger
> Google's "real time search" mode for the search term "nexus one
> complaints" at this time.
>
> The customer support complaints seem to involve both pre- and
> post-sale issues, tales of finger-pointing between T-Mobile, HTC, and
> Google -- and a reported lack of other than (currently slow) e-mail
> support from Google related to the phone.
>
> I do not know at this point the extent to which these complaints are
> or are not representative of the overall Nexus One user population.
> In these kinds of situations, you usually hear from the people with
> problems, not the folks who are satisfied.  Of course, it's the former
> group who most need an effective support structure in such
> environments.
>
> I did receive an unsolicited message from a reader (possibly reacting
> to my "The Google 'Nexus One' Saga Turns Ugly" blog posting from
> yesterday - http://lauren.vortex.com/archive/000663.html ) expressing
> incredulity that his Nexus One arrived with voluminous legal
> disclosure documentation but (he reported) no manual of any kind.
>
> Concerns over the Nexus One's 3G performance appear to be piling up
> ( http://bit.ly/6keyck [TFTS] ).  Again, it is impossible to estimate
> at this time how representative these are, and of course any  
> associated
> real problems (if actually related to the phone itself) could be
> caused by anything from hardware issues (usually a hassle to fix) to
> firmware issues (typically much easier to deal with).
>
> Since my longstanding concerns and recommendations regarding Google's
> support structure in general are already quite well known, I won't go
> farther into that aspect here for now
> ( http://lauren.vortex.com/archive/000509.html ).
>
> --Lauren--
> Lauren Weinstein
> lauren () vortex com
> Tel: +1 (818) 225-2800
> http://www.pfir.org/lauren
> Co-Founder, PFIR
>   - People For Internet Responsibility - http://www.pfir.org
> Co-Founder, NNSquad
>   - Network Neutrality Squad - http://www.nnsquad.org
> Founder, GCTIP - Global Coalition
>   for Transparent Internet Performance - http://www.gctip.org
> Founder, PRIVACY Forum - http://www.vortex.com
> Member, ACM Committee on Computers and Public Policy
> Lauren's Blog: http://lauren.vortex.com
> Twitter: https://twitter.com/laurenweinstein



-------------------------------------------
Archives: https://www.listbox.com/member/archive/247/=now
RSS Feed: https://www.listbox.com/member/archive/rss/247/
Powered by Listbox: http://www.listbox.com