Re I didn't cancel my Uber account...

["Dave Farber" <farber () gmail com>]

Begin forwarded message:

> From: Mary Shaw <mary.shaw () gmail com>
> Date: February 24, 2017 at 11:05:55 AM EST
> To: Dave Farber <dave () farber net>
> Subject: Re: [IP] I didn't cancel my Uber account...
>
> I never even set up an Uber account.
>
> I started to, once, but the download process demanded that I grant rights to the app.  Location? Sure, no problem, I 
> want the car to find me.  But all my contacts?  All my photos?  My camera?  I don't think so.
>
> Uber has a page that attempts to explain this at https://www.uber.com/legal/other/android-permissions/   This text 
> sounds pretty innocuous.  If I could be sure those were the only ways they used the information, no problem.  But the 
> terms of service include the usual bit about "we may amend the Terms from time to time and you're bound by the new 
> terms even if you didn't check the legal-terms web page".
>
> So it boils down to how much I trust Uber.   Based not only on the current issue but on past history of high-handed, 
> self-centered, uncooperative behavior, I see no reason why I should trust them.
>
> In Pittsburgh, I have the direct number to a group of excellent, professional taxi drivers and can book them in 
> advance.  Professionalism is worth something.
>
> Mary
>
> > On Fri, Feb 24, 2017 at 4:28 AM, Dave Farber <dave () farber net> wrote:
> >
> > ---------- Forwarded message ---------
> > From: Paul Saffo <paul () saffo com>
> > Date: Fri, Feb 24, 2017 at 12:25 AM
> > Subject: I didn't cancel my Uber account...
> > To: Dave Farber <dave () farber net>
> >
> >
> > I didn’t cancel my Uber account. Uber never gave me the chance.
> >
> > Shortly after the JFK incident, I sent a message through Uber’s feedback form expressing my disgust with their 
> > behavior. I did not request to have my account deleted (I could have simply done that myself). I naively thought 
> > that as a customer witha  perfect rating, I might have some small influence when my note was aggregated with all the 
> > other communications coming in.
> >
> > Uber simply deleted my account. No explanation, no attempt to communicate a meaningful reply to my note — they just 
> > deleted my account.
> >
> > Morbidly curious to see whether this was a careless call center error or corporate policy, I have sent several 
> > follow-on messages asking them to explain themselves. Nothing but form email gibberish sent back. No explanation 
> > provided.
> >
> > If they treat customers with this sort of contempt, god only knows what it must be like to work there. Oh, wait. 
> > Thanks to Susan Fowler, we already know.
> >
> > -p
> >
> >
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