Marriott/SPG

["DAVID FARBER" <dfarber () me com>]

> Begin forwarded message:
>
> From: "Jim O'Donnell" <jod () asu edu>
> Subject: Marriott/SPG
> Date: September 10, 2018 11:01:45 JST
> To: David Farber <dave () farber net>
>
> Dave, welcome back to Japan!
>
> I'm surprised not to have seen more about the challenges that Marriott
> is having absorbing the Starwood rewards system.  They merged systems
> three weeks ago and the phone reps for both companies admit that it's
> been a shambles.  They shut off access to the old Starwood account
> system and I am kicking myself for not, yep, backing up my data,
> because the new Marriott system has many errors and inaccuracies,
> which they swear they're working through.  Requests for detailed help
> (from people with the highest lifetime SPG status) are not being
> answered:  they're probably swamped.  This evening both Marriott and
> SPG agents said that the system was down, try calling back later,
> while the page (status.marriott.com) that their phone tree tells you
> to check has a static page showing an August 30 announcement that all
> systems are functioning normally.
>
> This is all just my impressions as a frequent user and I'm subject to
> correction.  Survived the Continental/United merger in the same
> position and it had its challenges but nothing like this.  Here the
> core problem is that your rewards points are a kind of currency in
> their world and the "bank" at this point is unable to give you a
> complete and accurate accounting of where your "money" is.
>
> Would be most glad if somebody can point out that there is something
> out there by an independent source that I've missed.
>
> Jim O'Donnell
> ASU




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