Service Problems

["William Allen Simpson" <bsimpson () morningstar com>]

Gosh, and I thought that it was PSI that had these characteristics.  No,
I don't subscribe to PSI, but some of my clients/contacts do.

Not long ago, their Detroit switch had been down for 4.5 hours (and
thereby a big chunk of the midwest, since they refuse to peer at NAPs),
and they hadn't even noticed!  I had to _tell_ them to ping it, and the
address to ping.  (They did know how to ping.)

On the other hand, I have been very pleased with MCI NOC.  Yes, MCI has
some problems too, but they even CALLED BACK to let me know when
_another_ provider (PSI) had fixed the problem that I reported, rather
than me trying again every 10 minutes to see if it was fixed yet.  That
kind service overwhelmed me with joy and brought tears to my eyes!

Bill.Simpson () um cc umich edu
          Key fingerprint =  2E 07 23 03 C5 62 70 D3  59 B1 4F 5E 1D C2 C1 A2