Re: The backbone that sucks least?

[Rafi Sadowsky <rafi-nanog () meron openu ac il>]

On 25 Sep 2001, Paul Vixie wrote:

> > Of those, who sucks least?  Does paying extra for UUNET actually get you
> > anything extra (better customer service, better billing/accounting service,
> > better trouble ticket tracking and reporting)?
>
> i've just got to say that uunet's monitoring and trouble ticketing is Great.
> i don't know whether their backbone is good or not, but their proactive
> monitoring and subsequent issue tracking is just Great, that's all, Great.
> whoever set it up should definitely buy themselves a cigar, or whatever.

Paul,

 Would you say UUNET handling of (non-direct customer) abuse complaints
tracking to be great as well ?

 If the answer to the above Q is yes would said tracking be the same for
less well known net.persons than you ?

Thanks,
        Rafi


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Rafi Sadowsky                                   rafi () oumail openu ac il
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